Why Printer Says Out of Paper

You put enough paper into your printer, but it still says “out of paper” when you print, copy, fax or scan. In this situation, Chipjet suggests you check the paper tray or the automatic document feeder (ADF) first:

The Paper Tray Does Not Pick Paper

I) Check the Paper

Take out all the paper from the paper tray

Remove crumpled and damaged paper

Take away paper scraps and other foreign matters in the paper tray

Collate the paper and load them in the paper tray

Adjust the paper tray to accommodate the paper size

II) Clean Paper Pickup Roller

Turn off the printer and disconnect the power cord

Take out all the paper from the paper tray

Lift the paper tray to open it, so you can find the grey paper pickup roller

Dampen a clean cloth or a swab with distilled water, and then squeeze any excess liquid

Wipe the dust or dirt off the pickup roller

Wait 10 minutes for the roller to dry and then try to print again

Reminder: do not wipe the roller hard. Before cleaning, you need to prepare the following objects:

-Clean cloth or swab

-Distilled water, purified water or bottled water (tap water is not recommended because it may harm the printer)

III) Reset the printer

Open the printer (if not yet) and do not do anything until the printer warms up completely

With the printer turned on, disconnect the power cord from the printer and the power source.

Wait 60 seconds and reconnect the power cord

Wait for the printer to warm up and try to print again

The ADF Has Trouble Feeding Documents

I) Check the Paper

Remove the original document from the ADF

Remove crumpled and damaged paper

Collate the paper and load them in the ADF

Adjust the ADF to accommodate the paper size

II) Clean the Separator Pad and the Paper Pick Roller

Remove the original document from the ADF and lift the ADF cover

Take away all foreign matters inside the ADF

Dampen a clean cloth with distilled water, and then squeeze any excess liquid from the cloth

Wipe the dust or dirt off the pickup roller

Wait 10 minutes for the roller to dry and then close the ADF cover

Load the original document in the ADF and adjust the ADF to accommodate the paper size

Reminder: do not wipe the roller hard. Before cleaning, you need to prepare the following objects:

-Clean cloth or swab

-Distilled water, purified water or bottled water (tap water is not recommended because it may harm the printer)

III) Reset the printer

Open the printer (if not yet) and do not do anything until the printer warms up completely

With the printer turned on, disconnect the power cord from the printer and the power source.

Wait 60 seconds and then reconnect the power cord

Wait for the printer to warm up and try to print again

All right, these are the solutions to the printer’s “out of paper” message. If they can’t solve your problem, please contact the maintenance people and do not fix the printer by yourself.