How to Cope with HP CF500 Series Firmware Upgrade
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How to Cope with HP CF500 Series Firmware Upgrade

Views: 142     Author: Site Editor     Publish Time: 2020-11-04      Origin: Site

Upgrade Background


On November 2, 2020, Chipjet found HP released upgraded firmware (version: 20201021) to HP CF500 series printers via WIFI (or wired network), which caused the replacement chips in the market unrecognized by the printers and “Supply problem” was reported. As a result, Chipjet provides solution below for you to deal with the impact from this upgrade.

Chipjet’s Solution

I. Operation Steps on Printer


Click Setup on the printer and chooseService


Select “Laser Jet Updateand click “Manage Updates


Choose Check Automatically and click “OFF”


Click “Allow Updatesand check “NO”


Click “Allow Downgrade and check YES

II. Operation Steps on HP Website


1. Visit HP website and select Software and drivers in the drop-down list.

2. Enter your printer name

3. Download the previous firmware upgrade package (current version: 20200621)

III. Downgrade Steps 


1. Open the downloaded firmware package and choose respective printer model. Then click SendFirmware to start upgrading.

2. The smiling face on the right means downgrade is successful.

Kindly Reminder:

The current downloadable firmware version on HP website is 20200612.

Do NOT download when it becomes 20201021.


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