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Chipjet Tips-How to Cope with HP CF500 Series Firmware Upgrade
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Chipjet Tips-How to Cope with HP CF500 Series Firmware Upgrade

Views:49     Author:Site Editor     Publish Time: 2020-11-04      Origin:Site



Upgrade Background

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On November 2, 2020, Chipjet found HP released upgraded firmware (version: 20201021) to HP CF500 series printers via WIFI (or wired network), which caused the replacement chips in the market unrecognized by the printers and “Supply problem” was reported. As a result, Chipjet provides solution below for you to deal with the impact from this upgrade.


Chipjet’s Solution



I. Operation Steps on Printer

打印机1

Click Setup on the printer and chooseService


2

Select “Laser Jet Updateand click “Manage Updates


3

Choose Check Automatically and click “OFF”


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Click “Allow Updatesand check “NO”


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Click “Allow Downgrade and check YES



II. Operation Steps on HP Website

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1. Visit HP website and select Software and drivers in the drop-down list.

2. Enter your printer name

3. Download the previous firmware upgrade package (current version: 20200621)



III. Downgrade Steps 

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1. Open the downloaded firmware package and choose respective printer model. Then click SendFirmware to start upgrading.

2. The smiling face on the right means downgrade is successful.


Kindly Reminder:

The current downloadable firmware version on HP website is 20200612.

Do NOT download when it becomes 20201021.


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